Versand
Last updated: November 5, 2026
At Surreally, we want your shopping experience to be as simple and comfortable as possible, from placing your order to receiving it at your doorstep.
We offer FREE Standard Shipping to all destinations we currently serve. Below, you'll find information about our shipping destinations, order processing times, estimated delivery times, and other important delivery details.
1. Shipping Destinations
Surreally currently offers international shipping to selected countries across North America, Europe, Oceania, and the Middle East.
Our supported destinations include:
- North America: United States and Canada
- United Kingdom: England, Scotland, Wales, and Northern Ireland, subject to checkout availability
- Oceania: Australia and New Zealand
- Middle East: United Arab Emirates
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain, and Sweden
Shipping availability is determined by the delivery address entered during checkout. If your destination is unavailable at checkout, we are currently unable to ship to that location.
2. Order Processing Time
Orders typically require 1–4 business days for processing before shipment.
Our regular order processing days are Monday to Friday, excluding designated holidays and non-working days.
Orders placed after our daily processing cutoff of 10:00 PM will begin processing on the next applicable business day.
Processing includes order verification, preparation, and packaging before the order is handed over to the shipping carrier.
During peak shopping periods, holidays, or periods of high demand, processing may take longer than usual. We will notify customers if a significant delay affects their order.
Please note: Order processing time is separate from shipping or transit time.
3. Estimated Standard Delivery Times
The following delivery estimates apply after your order has been processed and dispatched.
| Country / Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| United States | 1–4 business days | 5–8 days |
| Canada | 1–4 business days | 5–8 days |
| United Arab Emirates | 1–4 business days | 5–8 days |
| Netherlands | 1–4 business days | 5–8 days |
| Australia | 1–4 business days | 7–9 days |
| New Zealand | 1–4 business days | 7–9 days |
| United Kingdom | 1–4 business days | 7–9 days |
| Germany | 1–4 business days | 7–9 days |
| Spain | 1–4 business days | 7–9 days |
| Italy | 1–4 business days | 10–11 days |
| Sweden | 1–4 business days | 10–11 days |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, and Slovakia | 1–4 business days | 12–16 days |
Important delivery information:
- Processing times are measured in business days, excluding weekends and designated holidays.
- Shipping estimates are measured in calendar days after dispatch.
- Estimated shipping times do not include order processing.
- Actual delivery times may vary depending on your location, customs clearance, carrier operations, and other circumstances beyond our control.
- Delivery estimates are not guaranteed arrival dates.
For example, an order requiring 2 business days of processing and 8 calendar days of shipping may take approximately 10 days in total, depending on when the order is placed and whether any holidays or delays occur.
4. Holidays and Non-Working Days
Our fulfillment and shipping partners may observe holiday closures or adjusted operating schedules.
The following dates may affect order processing or delivery:
| Holiday Period | Possible Impact |
|---|---|
| December 24–26 (Christmas period) | Processing or carrier transit may be temporarily paused or delayed depending on the destination |
| December 31–January 1 (New Year period) | Order processing and delivery operations may be affected |
| Local public holidays | Additional delays may occur depending on the destination country and local carrier |
| Peak shopping periods | Higher order volumes may cause longer processing or transit times |
Holiday restrictions vary by destination and carrier. Not all countries observe the same holidays or shipping interruptions.
Orders received during non-working days or processing holidays will be handled on the next available business day.
We recommend placing orders early during major holiday periods to allow additional time for delivery.
5. Free Standard Shipping
We currently offer FREE Standard Shipping to all supported shipping destinations.
There is no additional standard shipping charge for eligible orders delivered to supported locations.
Any applicable customs duties, import taxes, or other charges imposed by local authorities are separate from our free shipping offer.
6. Customs, Duties and Taxes
International orders may be subject to customs inspections, import duties, VAT, or other applicable taxes depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or free standard shipping and may be payable by the customer.
Surreally does not control customs processing times or charges imposed by local authorities.
We recommend checking your country's import regulations before placing an order.
7. Order Tracking
Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout.
The email will include tracking information, where available, so you can follow your order's delivery progress.
Please allow a few days after dispatch for tracking updates to appear in the carrier's system.
8. Delivery Delays
We make every effort to ensure orders are processed and shipped within the estimated timeframes.
However, unexpected delays may occur because of:
- Customs inspections and clearance procedures
- Local or international carrier delays
- Severe weather or natural events
- Public holidays and non-working days
- Peak shopping seasons and increased shipping volumes
- Transportation or logistics disruptions
- Other circumstances beyond our reasonable control
If your shipment experiences an unexpected delay, please contact our customer support team, and we will assist you in checking its status.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review your delivery address, contact number, and other shipping details carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at hello@surreally.shop.
We will make reasonable efforts to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Orders affected by incorrect or incomplete shipping information will be reviewed individually, subject to applicable consumer rights.
10. Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact us at hello@surreally.shop.
Include your:
- Order number
- Email address used during checkout
- Brief description of the delivery concern
Our customer support team will review the issue and, where necessary, coordinate with the shipping carrier to investigate the shipment's status.
Confirmed lost or undelivered orders will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.
11. Contact Us
If you have questions about shipping destinations, delivery estimates, tracking, or an existing order, please contact us.
Surreally Customer Support
Email: hello@surreally.shop
Customer Support Hours: Monday to Friday
Response Time: We typically respond within 24–48 hours on business days.
We're here to help make your shopping experience as smooth and comfortable as possible.