Shipping policy

Shipping Policy

Last updated: September 27, 2026

At Surreally, we offer FREE Standard Delivery to all destinations we currently serve.

We currently ship to:

  • United States

  • United Kingdom

  • Australia

  • Saudi Arabia

  • European Union countries

Processing Time

Orders typically require 1–3 business days to process before they are shipped.

During busy periods, holidays, or periods of high demand, processing may take up to 5 business days.

Processing time is separate from shipping time.

Processing begins after an order has been successfully placed and includes preparing, checking, and packaging the order for shipment.

Once the order has been shipped, the estimated shipping time begins.

Estimated Shipping Times

Estimated standard delivery times after processing are:

United States: approximately 8–15 business days
United Kingdom: approximately 8–12 business days
Australia: approximately 9–15 business days
Saudi Arabia: approximately 7–12 business days
European Union: approximately 8–20 business days, depending on the destination country

These estimates do not include the 1–3 business day processing period.

For example, an order with 2 business days of processing followed by 10 business days of shipping may take approximately 12 business days in total.

Free Shipping

Standard shipping is currently FREE for orders delivered to the destinations listed above.

There is no additional standard delivery charge at checkout unless otherwise stated.

Tracking

Once an order has been shipped and tracking information becomes available, tracking details will be sent to the email address provided when placing the order.

Please allow a few business days for tracking information to begin showing updates after shipment.

Delivery Delays

Delivery times are estimates and are not guaranteed.

Occasionally, shipments may take longer because of circumstances outside our control, including:

  • Customs processing

  • Local carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Peak shopping periods

  • Other transportation or logistics disruptions

We appreciate your patience if a shipment experiences an unexpected delay.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review shipping information carefully before completing an order.

Surreally cannot guarantee a refund or replacement when an order cannot be delivered because an incorrect or incomplete address was provided.

Lost or Undelivered Orders

If an order is confirmed as lost during shipment or confirmed as not delivered, please contact us at:

interpacglobalsolutions@outlook.com

Please include the order number and the email address used when placing the order.

Confirmed lost or undelivered shipments will be handled in accordance with our Returns & Refunds Policy.

Contact Us

For questions about shipping, tracking, or an existing order, please contact:

Surreally Customer Support
Email: interpacglobalsolutions@outlook.com