Terms of service

TERMS OF SERVICE

Last updated: September 27, 2026

OVERVIEW

Welcome to Surreally!

The terms “we,” “us,” and “our” refer to Surreally. Surreally operates this store and website, including all related information, content, features, tools, products, and services in order to provide customers with a curated shopping experience (the “Services”).

Surreally is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully, as they contain important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have given permission for any minor dependents under your responsibility to use the Services where legally permitted.

To use the Services, including browsing our online store or purchasing products, you may be required to provide information such as your email address, billing information, payment information, and shipping information.

You represent that all information provided by you is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products.

However, product colors, appearance, dimensions, and other visual characteristics may vary slightly depending on your screen, device settings, lighting conditions, manufacturing variations, or other factors.

Product descriptions, availability, specifications, and pricing may be updated or changed without notice.

We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction where reasonably necessary.

Nothing in this section affects rights or remedies available to consumers under applicable law when a product is defective, damaged, incorrectly supplied, or materially different from its description.

SECTION 3 – ORDERS

When you place an order through Surreally, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving payment issues, suspected fraud, incorrect pricing, product unavailability, shipping restrictions, or other order-processing issues.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please carefully review your order information, including the product, quantity, variation, shipping address, and contact details, before submitting your order.

Because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be changed or cancelled once processing has begun.

Returns and Exchanges

Surreally generally does not accept voluntary returns or exchanges for reasons including:

  • Change of mind

  • Ordering the incorrect product, size, color, or variation

  • Personal preference

  • No longer wanting the product

  • Other non-defective reasons

This restriction does not limit any return, cancellation, withdrawal, refund, replacement, or other consumer right that cannot legally be excluded under applicable law.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us as soon as possible at:

interpacglobalsolutions@outlook.com

To evaluate a claim, we may require:

  • Your order number

  • A description of the problem

  • Clear photographs of the damaged or defective item

  • Video evidence where reasonably necessary

  • Photographs of the packaging

  • Photographs of the shipping label

  • Other reasonable evidence necessary to verify the claim

Once the damage or defect has been verified, an eligible refund will be issued to the original payment method.

A physical return of a damaged or defective product is generally not required unless Surreally specifically requests one.

Lost or Undelivered Orders

If an order is confirmed as lost during shipment or confirmed as not delivered, please contact us so that the shipment can be investigated.

We may request supporting information, including tracking details or information from the shipping carrier.

Once an order has been verified as lost or undelivered, an eligible refund will be issued to the original payment method.

Customers are responsible for providing complete and accurate shipping information. We cannot guarantee refunds for orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer.

All refunds, returns, and exchanges are also subject to our separately published Returns & Refunds Policy, together with any rights required under applicable consumer law.

SECTION 4 – PRICES AND BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged will be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors where permitted by law.

Surreally currently offers FREE Standard Delivery to supported destinations unless otherwise stated on the product page or during checkout.

Free Standard Delivery refers to the shipping charge and does not necessarily include taxes, customs duties, import charges, VAT, or other government charges that may apply.

Where required by applicable law, taxes and other mandatory charges will be disclosed or collected during the purchasing process.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information.

You represent that:

  1. Payment information provided by you is accurate and complete;

  2. You are authorized to use the payment method provided; and

  3. Charges associated with your order will be honored by your payment provider.

SECTION 5 – SHIPPING AND DELIVERY

Surreally currently offers shipping to:

  • United States

  • United Kingdom

  • Australia

  • Saudi Arabia

  • Supported European Union countries

Availability may change depending on product availability, fulfillment capabilities, carrier restrictions, or destination requirements.

Processing Time

Orders typically require 1–3 business days for processing before shipment.

During peak periods, holidays, high-demand periods, or unusual fulfillment circumstances, processing may take up to 5 business days.

Processing time and shipping time are separate.

Processing includes preparing, checking, packaging, and arranging the order for shipment.

Shipping time begins after the order has completed processing and has been handed over for delivery.

Delivery Times

Delivery times vary depending on the destination, product, fulfillment location, shipping carrier, customs processing, and other logistical factors.

Current estimated delivery times are provided in our Shipping Policy.

All stated delivery periods are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Free Standard Delivery

Standard delivery is currently provided FREE of charge to supported destinations unless otherwise stated during checkout.

Tracking

Where tracking is available, tracking information will be provided to the email address used when placing the order after the shipment has been dispatched.

Tracking information may require several business days after shipment to begin displaying updates.

Shipping Delays

Occasional delays may occur because of circumstances including:

  • Customs processing

  • Local carrier delays

  • Public holidays

  • Severe weather

  • High shipping volumes

  • Peak shopping periods

  • Transportation interruptions

  • Customs or border inspections

  • Events outside our reasonable control

Where a shipment is delayed, we will make reasonable efforts to assist with tracking and investigation.

Lost Shipments

If a shipment is confirmed as lost or undelivered, it will be handled in accordance with our Returns & Refunds Policy.

Nothing in these Terms transfers the risk of a shipment to the customer where applicable consumer law requires Surreally to remain responsible until the goods are delivered.

Additional information regarding processing, delivery estimates, tracking, and shipping is available in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including trademarks, branding, text, displays, images, graphics, product information, videos, audio, website design, and arrangement of content, are owned by Surreally, its affiliates, licensors, or applicable rights holders and may be protected by copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for personal and non-commercial purposes only.

Except where permitted by law, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell, or exploit material from our Services without appropriate authorization.

Surreally's names, logos, branding, designs, and slogans may not be used without permission.

Shopify's trademarks and branding remain the property of Shopify.

All other trademarks appearing through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, applications, or functionality operated by third parties.

We do not necessarily monitor or control such third-party tools.

Access to third-party tools may be provided “as is” and “as available,” subject to the terms and conditions of the relevant third-party provider.

Your use of optional third-party tools is at your discretion, and you should review the terms and privacy practices applicable to those services.

We may introduce additional tools, resources, functionality, or features in the future. Such features will also form part of the Services and will be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links, integrations, content, or functionality provided by third parties.

We are not responsible for evaluating or guaranteeing the accuracy, availability, or practices of third-party websites or services.

If you access a third-party website through Surreally, your interaction with that website is governed by the third party's applicable terms and policies.

Please review third-party policies before providing personal information, entering into transactions, or purchasing products or services from them.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Surreally is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are made directly with Surreally.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Surreally, including any injury, damage, or loss resulting from purchased products and services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions made directly with Surreally.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Certain personal information may also be processed by Shopify in accordance with Shopify's applicable privacy policies.

Because the Services are hosted using Shopify, information provided through our store may be transmitted to and processed by Shopify and other service providers that assist us in operating our store, processing payments, fulfilling orders, preventing fraud, delivering products, or providing customer support.

Please review our Privacy Policy for additional details.

SECTION 11 – FEEDBACK

If you submit reviews, feedback, ideas, suggestions, photographs, comments, proposals, or other content to us (“Feedback”), you grant us, to the extent permitted by applicable law, a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating and promoting our Services.

You represent that you have the necessary rights to submit such Feedback and that it does not infringe the rights of another person.

We may remove Feedback that we reasonably determine to be unlawful, abusive, fraudulent, misleading, defamatory, obscene, infringing, or otherwise inappropriate.

You remain responsible for the content and accuracy of Feedback you provide.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, processing periods, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If an error materially affects an order that has already been placed, we will take reasonable steps to notify the affected customer.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate any applicable law or regulation;

  • Infringe intellectual property or other legal rights;

  • Harass, threaten, abuse, defame, or harm another person;

  • Submit intentionally false or misleading information;

  • Distribute malware, viruses, or harmful code;

  • Engage in fraudulent or deceptive activity;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with security features of the Services;

  • Collect personal information from others unlawfully;

  • Spam, phish, scrape, or otherwise misuse our Services; or

  • Engage in conduct that materially interferes with the operation or security of the Services.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 – AUTOMATED AGENTS

If automated or semi-automated software, bots, artificial intelligence agents, or similar systems (“Agents”) interact with our Services, they must comply with these Terms and applicable law.

We may limit or prohibit automated access to our Services where necessary to protect security, infrastructure, customers, or our legitimate business interests.

Agents must not attempt to circumvent CAPTCHAs, security measures, authentication requirements, access limitations, or other technical controls.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where permitted by law, including where these Terms have been materially violated, fraudulent activity is suspected, or continued access creates a security or legal risk.

Termination does not affect obligations, rights, or liabilities that arose before termination.

Provisions which by their nature should continue following termination will remain effective.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through the Services is provided for general informational purposes.

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, available, or error-free.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Surreally and its affiliates, partners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the Services.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.

Nothing in these Terms affects statutory consumer rights relating to defective, damaged, misdescribed, missing, or undelivered goods.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Surreally, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising from:

  1. Your material breach of these Terms;

  2. Your violation of applicable law;

  3. Your infringement of another person's legal rights; or

  4. Your unlawful misuse of the Services.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with our policies and other applicable notices published through the Services, constitute the agreement between you and Surreally relating to your use of the Services.

Our policies include, where applicable:

  • Privacy Policy

  • Shipping Policy

  • Returns & Refunds Policy

If mandatory consumer law conflicts with these Terms, the mandatory consumer protection will apply.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a sale, restructuring, merger, acquisition, transfer of business, or similar transaction, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any agreements through which we provide the Services will be governed by the laws applicable to the jurisdiction in which the legal entity operating Surreally is established, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms is intended to deprive a consumer of protections that cannot legally be waived under the laws applicable to that consumer.

SECTION 23 – HEADINGS

Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You can review the current version of these Terms of Service on this page at any time.

We reserve the right to update, modify, or replace portions of these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

The date shown at the beginning of these Terms indicates when they were most recently updated.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service, an order, shipping, refunds, or our Services can be sent to:

Surreally Customer Support
Email: interpacglobalsolutions@outlook.com

Business information:

Trading Name: Surreally
Legal Business Name: Interpac Global Solutions 
Business Address: Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates 
Business Registration Number: 4414979.01